Where every purchase supports IPR programming + you enjoy free shipping every day!

FAQs

Shipping:
The IPR Shop ships to the contiguous United States. Shipping rates are included in the sales price of each item and are a flat rate per item. Items ship from Broken Arrow, our fulfillment house, which is based in Des Moines, IA and generally ship standard mail through USPS. If your purchase is completed prior to 1 pm CST it will generally ship same day as purchase. If your purchase is completed after 1 pm CST it will ship next day.

Sales Tax:
The IPR Shop is not required to collect sales tax for orders, regardless of state of purchase.

Payment options:
The IPR Shop accepts MasterCard, Visa, American Express and Discover. For security reasons, the billing information provided for your order must match the billing address information on file with your credit card provider. As an added security measure, we also require the security code from your credit card.Where do I find the security code on my credit card?  The last three digits on the back of your card are the credit card verification number. 

Returns:
The IPR Shop will return or exchange any merchandise purchased within the shop within 30 days of purchase. Returns or exchanges will be accepted under the following conditions: 

  • Returns will be accepted on unused and unworn merchandise
  • Exchanges will be accepted on incorrect fulfillment (wrong item, wrong size), defective items, or items damaged during shipmentReturns or exchanges will not be accepted under the following conditions:
  • Items purchased through another site that may be linked to the IPR Shop, such as “Inspiration” items that link to Amazon or other sites
  • Used items or items that have been damaged after receipt by customerCredit equal to the purchase amount will be provided for returned items.
    The credit will be sent via a separate e-mail. The credit will be refunded to the e-mail address used at the time of purchase. The credit can only be used in the IPR Store. When returning the item, please let us know why you are returning the merchandise. This will help us improve our service and selection. Was it the…
    • Wrong size?
    • Wrong color?
    • Wrong item?
    • Duplicate shipment?
    • Damaged or defective?
    • Not as pictured?
    • Quality not as expected?
    • Other (comments)

      Ship the package to the following address:IPR Shop C/O Broken Arrow T-Shirt Printing 9943 Hickman Rd #102 Urbandale, IA 50322

      Please note that we will refund shipping costs only if the return is a result of our error or a defective item. If you need to contact us, please email us at membership@iowapublicradio.org or call us at 1-800-861-8000.

      Security Policy:
      The IPR Shop uses 128-bit encryption and Secure Sockets Layer (SSL) security features to prevent your personal information from being read as it passes over the internet. SSL scrambles your personal information so that only your web browser and our website’s server can decipher it. If you set up a personal account with the IPR Shop, your online password adds another layer of security to your personal information.These measures make it very unlikely that your credit card information will be compromised online. However, in the event of an unauthorized use of your credit card, notify your credit card provider or issuing bank in accordance with its reporting rules and procedures. You may receive messages from your web browser indicating that you are moving between secure and insecure pages while placing your order. This is normal. Refer to your web browser’s help files for more information about security levels.

      Contact Us:
      Still need help? E-mail us at membership@iowapublicradio.org or call us at 1-800-861-8000